Customer Support Associate

Key Responsibilities:

• Handle inbound customer interactions through calls, emails, and chat platforms.
• Conduct regular follow-up calls for users with lower satisfaction ratings (25 calls per day).
• Engage with prime users to gather feedback (500 users per month).
• Manage Prasad refund requests and collect address details (40 50 cases).
• Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
• Maintain accurate records of customer interactions and transactions.

Key Deliverables:

• Customer Interaction Handling:Manage queries via calls, emails, and chat with prompt resolution.
• Feedback Follow-Up:Conduct 25 daily follow-up calls and 500 monthly feedback calls.
• Refund Address Management:Handle 40 50 Prasad refund/address cases monthly.
• Quality Communication:Maintain professional, empathetic, and grammatically sound responses.
• Accurate Reporting:Log interactions and share key insights for continuous improvement.

What We re Looking For:

• Proficiency in both English and Hindi, with strong written and verbal communication skills.
• Excellent grammar and attention to detail in written correspondence.
• Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.
• A solution-oriented mindset with the ability to resolve issues efficiently and effectively.
• Enthusiastic about helping customers and delivering excellent service.
• Competence with Microsoft Office tools (Word, Excel, Outlook, etc.). for a quick turnaround!