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Customer Support Associate

4-5 Years
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  • Posted 22 hours ago
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Job Description

Key Responsibilities:

  • Handle inbound customer interactions through calls, emails, and chat platforms.
  • Conduct regular follow-up calls for users with lower satisfaction ratings (25 calls per day).
  • Engage with prime users to gather feedback (500 users per month).
  • Manage Prasad refund requests and collect address details (40 50 cases).
  • Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
  • Maintain accurate records of customer interactions and transactions.

Key Deliverables:

  • Customer Interaction Handling:Manage queries via calls, emails, and chat with prompt resolution.
  • Feedback Follow-Up:Conduct 25 daily follow-up calls and 500 monthly feedback calls.
  • Refund Address Management:Handle 40 50 Prasad refund/address cases monthly.
  • Quality Communication:Maintain professional, empathetic, and grammatically sound responses.
  • Accurate Reporting:Log interactions and share key insights for continuous improvement.

What We re Looking For:

  • Proficiency in both English and Hindi, with strong written and verbal communication skills.
  • Excellent grammar and attention to detail in written correspondence.
  • Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.
  • A solution-oriented mindset with the ability to resolve issues efficiently and effectively.
  • Enthusiastic about helping customers and delivering excellent service.
  • Competence with Microsoft Office tools (Word, Excel, Outlook, etc.). for a quick turnaround!

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

We are on a mission to assist a billion Indians in their spiritual journey and help them feel happier, peaceful more content.

Job ID: 120005077