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WE ARE HIRING FOR 24/7.ai
Job Description
Roles and Responsibilities
An International Process Job is a job where the executives are assigned to handle the calls and emails from customers in different countries, particularly the U.S, Canada, and Australia. These jobs include product and service support or technical support in which the customer is calling or sending an email to solve an issue.
Skills Required:
Excellent Verbal and Written Communication skills.
Good logical reasoning & analytical skills.
Able to interact with customers Call should be able to answer servicing questions.
Able to work in Rotational and night shifts (US)
Salary Range : INR 3,00,000 - 4,80,000 L.P.A + Incentive + Goodies
Age limit: 18+ to 30 years below.
Benefits:
5 Days working 2 week off.
Two way cab facility.
Life Insurance.
Medical Insurance
World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones
Eligibility Criteria:
PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply.
Location :Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087
Point of contact: janhavi
Arc code:153
contact no 8147752900
Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
12th Class (XII)
24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 6500 professionals across seven delivery centers in the US, Canada, UK and India. The facilities support over 7500 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 8 million transactions per month.
Job ID: 147634161
Skills:
Customer Support, Customer Service, International Voice Process, international banking voice, Customer Relationship Management
Skills:
Experience in customer support or client-facing roles, Proficiency in basic computer tools, Excellent written and verbal communication skills in English, Strong problem-solving skills, Customer-first attitude
Skills:
communication, Customer Support, Escalation, live chat management, non voice, Problem-solving, CSAT, Customer Engagement, Teamwork, feedback documentation, Query Resolution, Empathy
Skills:
Outbound Customer Service, International Voice Process, Communication Skills, customer-centric, Quick Learner, Adaptable
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