Position: Customer Support
Experience: 1.5 Years
Location: Kolkata (Work From Office)
Working hrs: Monday- Saturday(11 am- 7pm)
Key Responsibilities :
- Communication: Interacting with customers via phone, email, chat, or social media to address their needs.
- Problem Solving: Resolving customer issues, providing solutions, and escalating complex cases to appropriate
- departments.
- Information: Providing accurate product and service information, and assisting customers in using features.
- Record Keeping: Maintaining accurate records of customer interactions and transactions.
- Feedback: Collecting customer feedback and reporting on trends and issues.
Essential Skills:
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Ability to effectively identify and resolve customer issues.
- Customer Service: Strong interpersonal skills and a positive attitude.
- Technical Skills: Ability to use customer relationship management (CRM) software and other tools.
- Product Knowledge: A good understanding of the company's products and services.
