Customer Support Agent -L3

Position: Customer Support Agent -L3

Locations: Whitefield, Bangalore

Job Type: Full Time

Work Type: Onsite

Shift: Mon - Fri 10:00 AM – 6:00 PM IST

Overview

TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is an American data annotation company based in San Francisco, California. It provides data labeling, model evaluation, and software to develop applications for artificial intelligence.

Job Description:

Responsibilities

• Handle complex, sensitive contributor support issues via email and support channels
• Independently resolve routine and edge-case issues with sound judgment
• Maintain complete and accurate records in Zendesk
• Serve as an escalation filter; escalate high-priority issues with full context when needed
• Provide informal coaching and tone guidance to peer agents
• Contribute to SOP and process documentation improvements

Qualifications

• Prior experience in Tier 2 or Tier 3 customer support role
• Exceptional written English communication; clear, empathetic, and precise
• Comfortable with numbers; SQL familiarity a plus
• Proficient with Zendesk, Slack, Google Suite, and Zoom
• Calm, reliable, contributor-first mindset in fast-paced environments

TekWissen® Group is an equal opportunity employer supporting workforce diversity.