Customer Support Advisor

Description

We are looking for a motivated and customer-focused Customer Support Advisor to join our team in India. The ideal candidate will have experience in providing exceptional customer service and resolving issues efficiently. As a Customer Support Advisor, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate and relevant information to customers regarding products and services.
• Resolve customer complaints effectively and efficiently, ensuring customer satisfaction.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with other team members and departments to improve customer service processes and address issues.
• Participate in training and development sessions to enhance product knowledge and customer service skills.

Skills and Qualifications

• 1-5 years of experience in customer service or support roles.
• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and ability to think critically.
• Proficiency in using customer support software and CRM systems.
• Ability to handle difficult situations with empathy and professionalism.
• Basic knowledge of the company's products and services.

Interested one share your cv on - [Confidential Information] / 9084927797