Job Title: Customer Support & Admin Specialist
Location: Remote (India-based preferred)
Hours: Full-Time | MondayFriday 9am6pm UK | Alternate Saturdays 9am4pm
Company: PropertyLoop.co.uk
Salary: Competitive | Based on Experience
About the Role
We're PropertyLoop.co.uk, one of London's fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We're looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.
This is not a call centre role it's high-level, hands-on support across our lettings and sales operations. You'll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure we want you.
Key Responsibilities
- Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism
- Manage tenancy and sales progress: contracts, payments, documentation, and compliance checks
- Liaise with landlords, tenants, agents, buyers and sellers all with calm, clarity, and care
- Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding
- Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs
Who We're Looking For
- Fluent in English (spoken and written) with impeccable grammar and tone
- Highly organised, proactive, and capable of handling a heavy admin workload
- Emotionally intelligent calm under pressure, solution-oriented, and a clear communicator
- Tech-savvy fast typing and confident navigating digital tools and CRMs
- Strong grasp of contracts, legal terms, or property workflows (a big plus)
- Remote setup ready: fast internet, noise-free space, webcam, and noise-cancelling headset
What You'll Get
- Full training and daily support
- Opportunity to grow within a fast-scaling UK tech company
- Work with a sharp, mission-driven team
- Real ownership and career progression
This Role Is Not For You If:
- You struggle with admin-heavy roles or multi-tasking
- You're looking for a relaxed, low-volume support job
- You cannot commit to UK hours or weekend shifts
