Customer Success Team Lead

About Prosperr.io

Prosperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. We are looking for a data-driven, execution-oriented Operations Manager to take full ownership of a specific Business Unit (BU), drive process excellence, and deliver world-class customer experiences.

We're looking for a Customer Success Team Lead to lead, mentor, and scale our CS function at Prosperr.io.

Responsibilities:

• Lead and manage the Customer Success team
• Drive onboarding, training, support & customer satisfaction
• Track daily team productivity & success metrics (CSAT/NPS/NPS)
• Handle escalations and ensure strong customer relationships
• Work cross-functionally with Sales, Product & Support teams
• Improve retention, engagement, and customer experience

Requirements:

• 12 years of experience in team handling (CS/Support)
• Strong leadership, communication & problem-solving skills
• Customer-first mindset
• Proficient in MS Office & quick at learning new tools
• Sales experience is a plus

Bonus:

• SaaS/Fintech or client success background
• Understanding of customer lifecycle & retention strategies

Why join us

• High-growth fintech startup
• Build and lead a core business function
• Make a direct impact on customers and growth