Customer Success: Team Lead

Atria Convergence Technologies Limited

Hyderabad

4-8 Years

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Posted 11 hours ago
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Job Description

Role Overview

We are looking for a Customer Success Team Lead to manage and guide a high-performing team while driving customer retention and operational efficiency. The role requires strong leadership capabilities, analytical thinking, and experience in contact center or customer success operations.

Key Responsibilities

Provide strong leadership, people management, and coaching to guide and motivate a high-performing team.
Manage processes related to collections, customer retention, customer winback, or contact center/sales operations.
Analyze data and track performance metrics to enhance team performance.
Identify gaps and take corrective actions to drive continuous process improvements.
Ensure effective communication, coaching, problem-solving, and conflict resolution within the team.
Utilize reporting tools and CRM systems to monitor and manage customer success activities.
Promote a team-oriented approach focused on efficiency and engagement.

Preferred Candidate Profile

Strong leadership and coaching skills.
Experience in customer retention and contact center operations.
Analytical mindset to track and improve performance metrics.
Excellent communication and conflict-resolution abilities.

Spotlight

Child care facility, Maternity leaves, Paternity leaves, Rewards & recognition, Course reimbursements, Performance bonus, Health insurance

Education

Masters in Technology (M.Tech/M.E), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Post Graduate Programme in Management for Executives (PGPX), Master of Library & Information Science (MLIS), PGP, Doctor of Business Administration (DBA), Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Arts (M.A), Bachelors of Law (B.L/L.L.B), Master of Planning (M.Plan), Master of Real Estate Development, Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Master of Public Health (MPH), Bachelor of Applied Science (BAS), Master of Commerce (M.Com), Master of Pharmacy (M.Pharm), Master of Divinity, Masters of Architecture (M.Arch), Master of Law (M.L/L.L.M), Doctor of Education, Bachelor of Interdisciplinary Studies, Doctor of Audiology (AuD), Master of Education (M.Ed), Master of Natural Resources (MNR), Master of Liberal Arts (MLA/ALM), Bachelor in Hotel Management (B.H.M), Doctor of Jurisprudence, Master of Music (MM/MMus), Master of Social Work (M.S.W), Doctor of Ministry, Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Doctor of Pharmacy (PharmD), Master of Professional Accountancy (MPA), Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master in Computer Application (M.C.A), Master of Tax Accounting, Master of Health Administration (MHA), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Doctor of Science (DSc/ScD), Master of Technical & Professional Communication, Bachelor of Arts (B.A), Doctor of Veterinary Medicine (DVM), Master of Health Science (MHSc)