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Role & responsibilities Strong leadership, people management, and coaching abilities to guide and motivate a high performing team Proven experience in collections, customer retention, customer winback, or contact center/sales operations Ability to analyze data, track performance metrics, enhance performance, and take corrective actions to drive continuous process improvements Excellent communication, coaching, problem-solving, and conflict-resolution skills Proficiency in reporting and Customer Relationship Management (CRM) tools is required. Must possess a team-oriented approach with a focus on efficiency and engagement. Preferred candidate profile Strong leadership and coaching skills. Experience in customer retention and contact center operations. Analytical mindset to track and improve performance metrics. Excellent communication and conflict-resolution abilities.
Masters in Technology (M.Tech/M.E), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Post Graduate Programme in Management for Executives (PGPX), Master of Library & Information Science (MLIS), PGP, Doctor of Business Administration (DBA), Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Arts (M.A), Bachelors of Law (B.L/L.L.B), Master of Planning (M.Plan), Master of Real Estate Development, Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Master of Public Health (MPH), Bachelor of Applied Science (BAS), Master of Commerce (M.Com), Master of Pharmacy (M.Pharm), Master of Divinity, Masters of Architecture (M.Arch), Master of Law (M.L/L.L.M), Doctor of Education, Bachelor of Interdisciplinary Studies, Doctor of Audiology (AuD), Master of Education (M.Ed), Master of Natural Resources (MNR), Master of Liberal Arts (MLA/ALM), Bachelor in Hotel Management (B.H.M), Doctor of Jurisprudence, Master of Music (MM/MMus), Master of Social Work (M.S.W), Doctor of Ministry, Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Doctor of Pharmacy (PharmD), Master of Professional Accountancy (MPA), Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master in Computer Application (M.C.A), Master of Tax Accounting, Master of Health Administration (MHA), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Doctor of Science (DSc/ScD), Master of Technical & Professional Communication, Bachelor of Arts (B.A), Doctor of Veterinary Medicine (DVM), Master of Health Science (MHSc)
Job ID: 143902415
