Customer Success Specialist
- Posted a month ago
- Be among the first 20 applicants
Job Description
This role is for one of our clients
Industry: Software Development
Company Name: BiteSpeed
Seniority level: Associate Level
Experience: 1+ yrs
Location: Bengaluru
Job Type: Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About The Role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What You'll Do
Location: Bangalore
Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.
Must-have skills
Customer Retention, Customer Relationship Management
Good-to-have skills
Upselling, Cross Selling
Industry: Software Development
Company Name: BiteSpeed
Seniority level: Associate Level
Experience: 1+ yrs
Location: Bengaluru
Job Type: Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About The Role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What You'll Do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
- You care about delivering a service experience that parallels a Michelin star Italian restaurant
- You genuinely like helping people and making them successful
- You are an engineering graduate and have 1+ years of work experience in B2B customer success
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
Location: Bangalore
Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.
Must-have skills
Customer Retention, Customer Relationship Management
Good-to-have skills
Upselling, Cross Selling
More Info
About Company
Skills:
product adoption , customer onboarding, relationship management, cross-sell and up-sell recommendations, customer success metrics, customer experience management platform
Skills:
retention strategies , support ticketing systems, Problem-solving, Project Management, CRM Tools, Communication, Customer Query Handling, Tech-savvy
Skills:
Product Knowledge, Web-based products, Data-driven insights, Technical Issue Resolution, Project management, Customer Relationship Management