As an International Customer service representative, you will act as the first point of contact for global clients (typically us, uk , or australia). Your primary goal is to provide seamless support across multiple channels voice and chat while ensuring high levels of customer satisfaction and brand loyalty.
What You'll Be Doing
- Connect with international customers via calls and chat
- Understand concerns quickly and provide clear, effective solutions
- Deliver a seamless and personalized customer experience
- Build trust through confident communication and problem-solving
- Maintain accurate records of interactions and follow-ups
- Collaborate with internal teams to resolve complex queries
What Were Looking For
- Strong spoken and written English (neutral/global accent preferred)
- A customer-first mindset with a positive attitude
- Ability to think on your feet and handle real-time situations
- Basic computer proficiency and typing skills
- Open to working in night/rotational shifts
- Freshers with excellent communication or experienced candidates welcome
What Sets You Apart
- Confidence while speaking with international customers
- Empathy + patience in challenging situations
- Ability to multitask without losing quality
- Previous exposure to global customers (a plus, not mandatory)
What You Get
- Competitive salary + attractive performance bonuses
- International work exposure from Day 1
- Structured training fast-track growth opportunities
- Transport support shift allowances
- A modern, energetic, and inclusive workplace
Why This Role Is Different
You're not just answering queries you're representing a global brand, solving real problems, and shaping customer experiences worldwide.
Contact- Shreya 9987502996/ [Confidential Information]
This job is provided by Shine.com
