Join Noloco as a Customer Support Specialist and help modern teams build powerful business apps without code.
Our Mission
Our mission is to empower businesses to build truly custom solutions for their teamswithout writing code. As a Customer Support Specialist, your role is to guide, support, and educate users throughout their journey, helping them succeed and shaping how they experience Noloco.
About Us
At Noloco, we're building a world where teams can create the tools they needwithout relying on developers. We're a remote-first team that values ownership, empathy, and speed. Working in support means being at the heart of it all: listening to our users, championing their needs, and helping shape a product that genuinely solves real-world problems.
Your Mission
Your mission is to ensure every Noloco user feels supported, confident, and successful in building with our platform. You'll be the first point of contact for our users, guiding them through technical questions, gathering feedback, and helping turn their challenges into opportunities to improve both our product and their experience.
What You'll Be Doing
- Act as the first line of support for Noloco users, delivering fast, clear, and empathetic assistance.
- Help customers get the most out of Noloco by answering questions, diagnosing issues, and offering creative solutions.
- Turn frequent support challenges into new help docs, guides, or feedback for the product team.
- Collaborate with internal teams to ensure customer feedback is heard and acted on.
- Help maintain and grow a world-class support experience as our user base scales.
What Exactly You'll Be Doing (Day-to-Day)
- Respond to user questions via in-app chat, our community forum, and Slack explaining features, offering solutions, and linking to helpful resources.
- Record short Loom videos to walk users through features or troubleshoot issues.
- Escalate bugs to the engineering team with clear steps to reproduce.
- Identify common pain points and update or create help articles and guides.
- Engage with users in the community to build trust and improve product understanding.
- Collaborate with the team to prioritize feedback and suggest product improvements.
- Support billing and account-related questions as needed.
Who You Are
- You have exceptional written and spoken English, with a talent for explaining complex ideas in a simple, friendly way.
- You're a natural problem-solver who loves helping others and isn't afraid to dig into technical details.
- You have experience working with no-code databases or relational databases, and understand how data links together across tables and columns.
- You've used tools like Airtable, Zapier, Make, or similar and enjoy learning new platforms.
- You're proactive and independent, comfortable working remotely and managing your own time.
- You're empathetic, patient, and always put the user first.
- Bonus: You've worked in a Customer Support or Success role at a SaaS company.
- Bonus: You've created content like guides, videos, or courses to help others learn.
- Bonus: You're familiar with tools like Intercom, HubSpot, Slack, and Noloco itself.
What Does Success Look Like
- 3 Months: You're confidently handling user questions, and escalating issues to Engineering, and built a good foundation of product knowledge
- 6 Months: You're confidently supporting users across all channels, recording Looms to explain solutions, and actively improving our help docs based on common challenges.
- 12 Months: You've helped shape our support experienceusers feel supported and empowered, our documentation is more comprehensive, and your insights are directly influencing how we build and improve Noloco.
Opportunities for Growth & Progression
As Noloco grows, so will your opportunities. You could take on more responsibility across customer education, support operations, or even grow into a leadership role overseeing support and success. This is a high-impact role where your feedback and ideas will shape how we support our customers as we scale.
Where Will You Work
Noloco is a remote-first company, though our team is currently based in Ireland and Spain. For this role, we're looking for someone based in North or South Americaor someone willing to work standard 95 EST hoursto support our users in those time zones. We put real effort into making remote work
work, and we regularly meet up in person to build strong team connections.
What Are the Benefits
- High-impact role you'll be a key part of how users experience Noloco
- Autonomy & ownership freedom to shape how support is delivered
- Work closely with leadership direct access to the CEO, product, and growth teams
- Fast-paced, early-stage startup your work directly influences how we scale
- Competitive base salary
- 20 days annual leave (+ local public holidays)
