Job Title: Customer Success Specialist
Location: Kolkata, West Bengal, India
Employment Type: Full-time
About Inmyo
Inmyo is solving one of the world's oldest, most silent, and most universal problems- lack of intimacy education- with AI, expert care, and wellness commerce, creating an entirely new category; IntimacyTech.
Role Overview
As a Customer Success Specialist at Inmyo, you will be responsible for fostering positive customer relationships, ensuring high adoption of our solutions, providing proactive support, and contributing to customer satisfaction, retention, and growth. You will act as a trusted point of contact for customers and help them derive maximum value from our products/services.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Manage the customer onboarding process and ensure smooth adoption of our products/services.
- Develop and maintain strong relationships with customers, understanding their business needs and goals.
- Provide proactive support, follow-ups and check-ins to drive customer satisfaction and reduce churn.
- Gather customer feedback and collaborate with internal teams (Product, Sales, Support) to improve the overall customer experience.
- Monitor customer success metrics and health scores to identify trends and areas for improvement.
- Support renewal and expansion opportunities by identifying upsell/cross-sell potential.
- Maintain accurate customer records and interactions in CRM systems.
Required Skills & Qualifications
- 2+ years of experience in Customer Success, Account Management, Client Support, Customer Experience, or a related customer-facing role.
- Excellent verbal and written communication skills.
- Strong relationship-building and interpersonal skills.
- Customer-centric mindset with the ability to listen, understand and address customer needs.
- Good problem-solving and time-management abilities.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
- Comfortable working in a fast-paced environment and collaborating with cross-functional teams.
What We're Looking For
We're seeking someone who:
-> Is proactive, organized and self-motivated.
-> Thrives in building meaningful professional relationships.
-> Takes ownership of customer success outcomes.
-> Enjoys working collaboratively with internal teams to deliver value.
