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Customer Success Specialist (Fresher)
Location: On-site (Night Shift)
Experience: 06 Months
Work Mode: Full-time
Mode: Face-to-Face only (No virtual interviews)
Rounds: 2 rounds of in-person interviews
About the Role
We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience.
The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.
Key Responsibilities
- Handle client communication and ensure timely updates
- Coordinate with internal teams for client deliverables
- Document client needs, feedback, and expectations
- Build strong rapport and maintain long-term client relationships
- Respond to and resolve customer queries promptly and professionally
- Support customer retention through effective post-sales engagement
- Track and coordinate customer tasks and project-related activities
- Work closely with Sales & Support teams
- Maintain accurate customer interaction records and feedback
- Work in night shifts to support customers across the US time zones.
Required Skills & Qualifications
- Experience: 06 months & Freshers welcome
- Communication: Excellent spoken and written English
- Customer/Client Mindset: Strong willingness to assist and handle clients professionally
- Problem-Solving: Ability to think critically and provide effective solutions
- Adaptability: Quick learner with the ability to work in a fast-paced environment
- Technical Skills: Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided)
- Availability: Must be willing to work from the office on night shifts
Why Join Us
- Competitive salary and company benefits.
- Opportunity to build a strong foundation in client management & customer success
- Work in a dynamic, collaborative, and customer-centric environment
