Customer Success Partner

• Organize, run and measure the success of our onboarding sessions for new developers and customers (per our Onboarding Framework).
• Conduct regular calls and email communication with customers and developers.
• Customer relationship management - building the bridge between developer and customer.
• Be process-driven and organized, your interpersonal skills will be your strength and will allow you to be successful in this position.
• Analyze customer data and usage patterns to identify opportunities for improvement and upsell opportunities. Work closely with the sales team to expand customer accounts.
• Make suggested improvements to our internal and external processes, systems, and workflows.
• Collect and relay customer feedback to the product development team to drive continuous improvement.
• Collaborate with cross-functional teams to address customer pain points and enhance the overall customer experience.
• Handle phone, email, chat, SMS, accurately, and in a professional and timely manner. Respond as directed in the process.

Key Requirements

• Relationship-oriented, self-directed, and a team player
• At least 3 years of experience in handling customer relations with a proven track record of success.
• Demonstrate excellent oral and written communication skills in English.
• You have experience interfacing directly with clients and developers, and are proactive to take the calls anytime.
• Highly organized with a strong sense of urgency to meet deadlines.
• Able to effectively communicate issues and blockers to other members of the team and company to limit issues down the line.
• Able to work flexible hours to meet client and developer available schedules.
• Strong multitasking abilities with great communication skills. Each client and developer are different and we need to adapt to their communication style
• Technical proficiency in organizing documents to keep track of all the engagements and communications with the Customer.