Customer Success Manager

We are looking for a highly driven and customer-focused Customer Success Manager (CSM) to join our growing AI technology team at Zigment. In this role, you will own and manage relationships with enterprise clients, ensuring they derive maximum value from our platform.

You will act as a trusted advisor, driving product adoption, managing integrations, and identifying growth opportunities, while working closely with internal teams across sales, product, and engineering.

• Act as the primary point of contact for assigned enterprise customers
• Take end-to-end ownership of customer success, satisfaction, and retention
• Handle demanding customers with patience while maintaining high-quality delivery

• Drive seamless customer onboarding and implementation, including API-based integrations
• Work closely with customer tech teams to guide integration discussions (webhooks, endpoints, APIs) without heavy reliance on internal engineering

• Develop and execute account growth plans to drive upsell and cross-sell opportunities
• Identify expansion opportunities aligned with customer business goals

• Ensure strong product adoption by mapping platform capabilities to customer use cases
• Act as a customer advocate, providing actionable feedback to internal teams

• Build relationships with business, technical, and leadership stakeholders
• Collaborate effectively with sales, product, engineering, and delivery teams

• Run regular check-ins and Quarterly Business Reviews (QBRs)
• Proactively communicate updates, risks, and opportunities with customers and internal stakeholders

• Manage renewals, forecasting, and account performance metrics
• Handle high-pressure situations while consistently meeting deliverables

• 3–10 years in Customer Success, Account Management, or Sales in B2B SaaS / AI / MarTech environments
• Engineering background preferred (B.E/B.Tech/M.Tech)

• Strong ownership mindset and accountability
• Ability to work under pressure while managing multiple stakeholders
• Excellent communication and relationship management skills
• Highly proactive and solution-oriented approach

• Good understanding of:
• APIs, webhooks, and integrations
• CRM systems (Salesforce, HubSpot, Zoho, etc.)
• MarTech stacks
• Ability to engage in technical conversations with customer teams independently

• Experience working with AI/ML products or platforms
• Exposure to enterprise customers and complex deal cycles

• Competitive salary + performance incentives
• Health insurance and wellness benefits
• Opportunity to work on cutting-edge AI (Agentic AI) solutions