Customer Success Manager

Client/Customer Success & Growth Manager

About the Company: WSI is a global digital marketing franchise with offices in over 80 countries. Our corporate team supports consultants worldwide by delivering high-quality digital marketing solutions through the WSI Corporate Store and WSI Hub. The Internet and digital media have dramatically transformed the marketing landscape, and WSI continues to stay at the forefront of digital innovation.

About the Role

We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America.

This is a hands-on, growth-focused role where you'll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships.

You'll act as a coach and collaborator — helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients.

This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position.

What You'll Do

• Support consultants in closing new business (discovery, proposals, and pricing conversations)
• Help shape how marketing services are positioned and communicated to clients
• Identify opportunities to grow client accounts through upselling and cross-selling
• Act as a sounding board for consultants on client challenges and opportunities
• Build strong relationships and become a trusted day-to-day partner
• Re-engage inactive consultants and drive stronger participation across the network
• Collaborate with internal teams to ensure alignment and smooth execution
• Gather insights and feedback to improve services, processes, and offerings

Who You Are

• A strong communicator who is confident in client-facing and sales conversations
• Commercially aware — you understand how businesses grow and how marketing supports that growth
• Confident in digital marketing fundamentals (SEO, paid media, websites, etc.)
• Ideally have experience in an agency or working with marketing clients
• Comfortable learning and growing using AI tools and agents
• Proactive, organized, and comfortable taking ownership
• Skilled at building trust and working with a range of personalities
• Curious and eager to learn, with a desire to grow into a more strategic role

What Success Looks Like

• Consultants are more confident and effective in sales conversations
• Increased conversion of new business opportunities
• Growth in client accounts across the network
• Stronger engagement and participation from consultants

Experience

• 1–4 years in digital marketing, agency, client success, or account management
• Agency experience or direct exposure to marketing services is a strong asset
• High-potential candidates with strong communication and commercial instincts will be considered

Why This Role Matters

You'll play a key role in helping consultants grow their businesses — and in doing so, you'll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries.

This is a strong opportunity for someone ready to step beyond execution and into a more strategic, client-facing role.

Pay range and compensation :$55K to $60K

Equal Opportunity Statement: We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals, irrespective of their background. We thank all applicants for their interest, but only those selected for an interview will be contacted.

How to Apply: If you're ready to take on a unique role we'd love to hear from you! Apply today by submitting your resume and a cover letter detailing your experience in SEO Projects.