Customer Success Manager

ABOUT WISEMONK:

Wisemonk is India's leading Employer of Record (EOR) platform. We enable global companies to hire, pay, and manage employees in India — without setting up a local entity. Our platform handles payroll, HR, compliance, and recruitment end-to-end, giving our clients everything they need to build and scale India teams with confidence.

We work with a diverse range of global companies — from large enterprises across the US, Middle East, and Europe, to high-growth startups at every stage of their journey. What sets us apart is our obsessive focus on incorporating AI across the entire employee and customer lifecycle, creating better outcomes for the teams we serve.

We are a fast-growing company with a young, driven team that takes ownership early, moves quickly, and builds with purpose. If you want to work at the intersection of HR, technology, and global business — and have real impact from day one — Wisemonk is the place for you.

THE ROLE:

As a Customer Success Manager at Wisemonk, you will be the primary relationship owner for a portfolio of global clients. Your mandate is to ensure our clients are getting full value from Wisemonk's platform — from the moment they onboard through to renewal and growth. You will work closely with HR Ops, Payroll, and Compliance teams to deliver a seamless experience for both clients and their employees in India.

This is a high-ownership role that sits at the intersection of client relationships, HR operations advisory, and commercial accountability. You will be the voice of the client internally and the face of Wisemonk externally.

WHAT YOU'LL DO:

• Own a portfolio of client accounts — serve as the primary relationship owner from onboarding through renewal
• Drive seamless client onboarding, coordinating across HR Ops, Payroll, and Compliance to ensure every employee is set up correctly and on time
• Proactively engage clients through regular check-ins, business reviews, and health monitoring — don't wait for issues to surface
• Identify at-risk accounts early and develop clear remediation plans before problems escalate
• Partner with internal teams to resolve client issues related to payroll, benefits, compliance, and employee experience
• Track and report on key client health metrics — satisfaction, retention signals, and expansion opportunities
• Identify and support upsell and cross-sell opportunities in partnership with the commercial team
• Help build the CS function — contribute to playbooks, onboarding templates, and processes as we scale

WHAT YOU BRING:

• 3–6 years of experience in customer success, account management, or a client-facing HR or operations role
• Strong understanding of HR processes — payroll, employment compliance, benefits, or EOR experience is a significant advantage
• Excellent communication and relationship management skills — comfortable engaging with HR leads, finance teams, and senior client stakeholders
• Data-driven approach — able to track account health, interpret data, and act on it proactively
• Highly organised — capable of managing a multi-account portfolio without things slipping through the cracks
• Experience with CRM tools (Salesforce, HubSpot, or similar)
• Comfortable operating in a fast-moving environment where processes are still being built

WHY WISEMONK:

• Real ownership from day one — you'll manage client relationships that matter, with full accountability
• Global exposure — work with companies across the US, Middle East, Europe, and beyond
• Fast-growing platform — be part of building something significant in the India EOR space
• AI-first environment — we invest in tooling and automation so you can focus on what matters
• Clear growth path — into senior CSM, team lead, or client experience leadership as we scale