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GeoIQ.io

Customer Success Manager

GeoIQ.io
Bengaluru, India
3-5 Years
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Job Description

We are looking for a proactive and client-focused customer success manager to manage and grow relationships with our key customers. This role involves ensuring client satisfaction, driving account growth, and acting as a bridge between clients and internal teams.

Responsibilities

  • Manage and nurture relationships with existing clients to ensure long-term partnerships.
  • Act as the primary point of contact for client communication and support.
  • Understand client business needs and identify opportunities for upselling and cross-selling.
  • Ensure the successful delivery of projects by coordinating with internal teams (product, tech, and support).
  • Monitor account performance and prepare regular reports and insights.
  • Resolve client issues proactively and ensure high levels of customer satisfaction.
  • Drive revenue growth from existing accounts.
  • Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions.

Requirements

  • 3+ years of experience in account management, client servicing, or customer success roles.
  • Strong communication, presentation, and relationship management skills.
  • Experience managing B2B clients, preferably in SaaS or tech environments.
  • Ability to understand complex products and translate them into business value for clients.
  • Problem-solving mindset and ability to handle multiple accounts.
  • Bachelor's degree in business, marketing, or a related field.

Nice To Have

  • Experience in geospatial, analytics, or data-driven products.
  • Exposure to enterprise clients or global markets.
  • Familiarity with CRM tools (HubSpot, Salesforce, etc. )

This job was posted by Jancy Alice Challam from GeoIQ.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Success Management
Employment Type:
Full time

About Company

GeoIQ.io

Job ID: 146986277

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Last Updated: 23-06-2026 02:06:45 AM
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