We are looking for a proactive and client-focused customer success manager to manage and grow relationships with our key customers. This role involves ensuring client satisfaction, driving account growth, and acting as a bridge between clients and internal teams.
Responsibilities
- Manage and nurture relationships with existing clients to ensure long-term partnerships.
- Act as the primary point of contact for client communication and support.
- Understand client business needs and identify opportunities for upselling and cross-selling.
- Ensure the successful delivery of projects by coordinating with internal teams (product, tech, and support).
- Monitor account performance and prepare regular reports and insights.
- Resolve client issues proactively and ensure high levels of customer satisfaction.
- Drive revenue growth from existing accounts.
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions.
Requirements
- 3+ years of experience in account management, client servicing, or customer success roles.
- Strong communication, presentation, and relationship management skills.
- Experience managing B2B clients, preferably in SaaS or tech environments.
- Ability to understand complex products and translate them into business value for clients.
- Problem-solving mindset and ability to handle multiple accounts.
- Bachelor's degree in business, marketing, or a related field.
Nice To Have
- Experience in geospatial, analytics, or data-driven products.
- Exposure to enterprise clients or global markets.
- Familiarity with CRM tools (HubSpot, Salesforce, etc. )
This job was posted by Jancy Alice Challam from GeoIQ.
