Customer Success Manager

About WiredScore

WiredScore is a PropTech company on a mission to make the world's buildings smarter and better connected. The company assesses and improves digital connectivity and smart technology within real estate around the world.

Founded in 2013, WiredScore has offices in NYC, London, Paris, Frankfurt, Singapore, Hong Kong and Mumbai, with 1,000 clients (including 8 of the 10 largest landlords in the world), and works with over 4,500 buildings. In March 2026, WiredScore was acquired by Meter, a company that provides internet infrastructure for businesses, deepening our connection to the technology that powers digital connectivity in buildings while maintaining our focus on the WiredScore and SmartScore products and standards.

WiredScore owns and operates two products; the WiredScore certification program, the first and only rating system for mobile and internet connectivity in buildings, which helps landlords assess, improve, benchmark, and promote their buildings, and SmartScore, the smart building certification, which helps landlords understand, improve, and communicate the user functionality and technological foundations of their buildings.

Following the launch in the market in 2024, the India market has grown to 156m sq ft of offices certified, including major market names such as Brookfield, DLF, Embassy, Prestige, Mindspace, Hines, Brigade, House of Hiranandani and many others. The market has never seen such a buzz for high quality real estate, and WiredScore is uniquely positioned in the India market to help.

About the role

We're hiring a commercially minded Client Success Manager to own a portfolio of complex, multi-stakeholder enterprise clients and deliver retention and expansion outcomes. This role is designed for someone with a passion for understanding complex client ecosystems and delivering joint outcomes between WiredScore and our clients. This is an opportunity to join a high-growth real estate tech start-up that's solving problems for both landlords and tenants in an area that is fundamental to all businesses today - technology.

This exciting role will provide full ownership of your client book, including delivering value to your clients, leading renewals, driving expansion, influencing senior stakeholders, and being the market expert on the India markets, dynamics and relationships.

Must-haves

Must be based in Mumbai, India.

• 1–3+ years in Client Success / Account Management / Strategic Partnerships roles.
• Experience of renewals & retention, and expansion (upsell/cross-sell).
• Experience working with enterprise or upper mid-market clients with complex business structures and value propositions, delivering tangible value to senior decision makers.
• Comfortable discussing pricing, ROI, value, and budget pressure with senior stakeholders.
• Represent WiredScore in-market alongside the rest of the India team.
• Executive presence - ability to communicate effectively to senior stakeholders and represent WiredScore as the key presence in the market.
• A track record of being direct, calm under pressure, and high-ownership—you don't avoid the commercial conversation.
• Strong organisational approach: account planning, forecasting, CRM hygiene, and using data to prioritise effort and predict risk.
• English language fluency mandatory, Arabic speaking ability preferred.

Bonus points

• Experience in real estate / built environment, PropTech, B2B SaaS, or ESG/sustainability/infrastructure/advisory (industry is less important than complexity).
• Have built or improved Client Success processes (playbooks, dashboards, tooling, health scoring, OKRs/KPIs).
• Multilingual profiles.

You'll be responsible for

• Owning renewals, retention, and value delivery for India clients, ensuring outcomes are achieved while leading commercial conversations and protecting long-term value.
• Driving market adoption through our certification materials to ensure clients derive value from the certification.
• Managing complex stakeholders across client organisations (e.g., senior leadership, asset management, ESG, IT, operations).
• Driving expansion (upsell/cross-sell) by identifying growth opportunities and building credible business cases.
• Leading executive communication and handle difficult conversations (pricing, objections, renewal pressure) with clarity and confidence.
• Bringing structure and data to your work: account plans, health indicators, renewal forecasting, CRM discipline, and risk prioritisation.

What we offer

• Enhanced parental leave
• Health insurance, Life insurance and income protection
• Standard annual leave, public holidays, and office closure between Christmas and New Year
• Flexible hybrid working & 1 Work From Anywhere week per quarter
• Remote working budget to support your home office environment
• Monthly internet stipend
• Annual learning and development budget of $1000 USD

Diversity & Inclusion

WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team. We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.