Customer Success Manager

Job Title: Account Manager

Work Hours: 5 PM to 2 AM IST (primarily for US clients)

Location: Baner, Pune (Partially In-office / Remote)

About Truein:

Truein is a fast-growing B2B SaaS company in the Time & Workforce Management space, built for distributed and on-ground workforces. Trusted by 500+ customers globally, Truein helps organizations improve workforce visibility, reduce leakages, and drive operational efficiency using AI-driven technology.

Based in India, Truein is growing across the US, Middle East, and other global markets, serving mid-market and enterprise customers.

Our Culture:

At Truein, we genuinely care about every member we hire. You'll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview: As an Account Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein's key enterprise and mid-market clients.

This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

• Customer onboarding: help them set up product configuration and upload data.
• Conduct product training for key stakeholders in the customer organization.
• Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell).
• Minimize customer churn, maximize retention and create great customer experience.
• Contact customers to explain new features and help them upgrade to new plans.
• Collect customer references, testimonials and create case studies.
• Be the customer's voice within Truein providing feedback to our Product team to develop/identify new features.
• Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes.
• Help customers map Truein to their existing policies and processes.

Requirements:

• 2 to 4 years years of experience in SaaS or software product company in a customer-facing roles.
• Process-oriented and analytical.
• Excellent verbal and written communication skills.
• Strong empathy for customers and passion for growth.
• Passion for solving client challenges and commitment to client delight.
• Result-oriented and has great attention to details.
• Bachelor's degree or equivalent experience in Computer Science or related field.

Good to have:

• Experience dealing with US customers.
• Has worked with growth stage startup.
• Education background of Technology + Management studies.

You will get:

• Competitive compensation package and benefits.
• Work closely with and be part of a truly amazing team.
• Join a fast-growing company early, make a difference and enjoy the ride.
• Challenge yourself and take your career to the next level.

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.