Location: Pune (WFO / Hybrid)
Shift Timing: US Hours
Experience: 35 Years
About StarApps Studio
StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, through 6 highly-rated apps. With a $5.5M ARR and a mission to scale to $10M, we rank among the Top
100 Shopify app developers globally and the Top 1% in Revenue per Employee SaaS companies.
About The Role
As a
Customer Success Manager, you will act as a strategic partner to our merchants, ensuring they achieve meaningful outcomes using StarApps products. You will own customer relationships post-sales, drive adoption, retention, and growth, and collaborate closely with Product, Engineering, and Support teams.
Key Responsibilities
- Build success plans for merchants and track retention and expansion metrics.
- Drive value realization and identify upsell/growth opportunities.
- Lead onboarding and training for new merchants.
- Develop a deep understanding of merchant goals and recommend growth strategies.
- Prepare weekly/monthly performance reports and analyze product usage trends.
- Coordinate with Product, Engineering, and Support teams to resolve escalations.
- Build trusted relationships to reduce churn and improve customer satisfaction.
- Drive customer advocacy through testimonials, case studies, and references.
What We're Looking For
- 35 years of experience in Customer Success / Account Management in SaaS or ecommerce tech.
- Strong ownership mindset and ability to manage enterprise merchants post-sales.
- Excellent communication and relationship-building skills.
- Understanding of Shopify ecosystem and ecommerce lifecycle (preferred).
- Experience in digital marketing/growth strategies (good to have).
Why Join StarApps
- High-growth SaaS environment with real ownership.
- Opportunity to work with global Shopify Plus merchants.
- Strong leadership and career acceleration.
- A culture that rewards initiative, creativity, and impact.
Skills:- Customer Success, Account Management, Customer Retention, Churn Management, Upselling & Cross-selling, Onboarding & Training , SaaS Sales / Post-Sales, Shopify Ecosystem and Stakeholder management
