Customer Success Manager

About the Company

Samaaro is an award-winning AI-powered event marketing platform that helps marketing teams plan, promote, and execute high-impact events with ease. Recognized by The Financial Express as one of the best MarTech solutions for live events, Samaaro enables brands to automate event workflows, streamline guest journeys, and gain actionable insights across the entire event lifecycle.

Since launching in 2020, we've supported marketing teams across Real Estate, Healthcare, BFSI, Technology, and Government to run smarter, more efficient events. We're backed by leading investors including LetsVenture, Inflection Point Ventures, SucSEED Innovation Fund, Silver Needle Ventures, and The Chennai Angels.

As one of the highest-rated event platforms on SourceForge, Capterra, G2, and Trustpilot, we've built a culture rooted in ownership, clarity, and continuous improvement. We follow a flat hierarchy, give people autonomy, and encourage cross-functional thinking. If you like building, learning, and taking initiative, you'll feel at home here.

About the Role

We are hiring a high-performing Customer Success Manager who operates very close to an Account Manager in mindset and execution.

This role will work under the guidance of our Account Manager and will own onboarding, adoption, account hygiene, and day-to-day client success across a mix of enterprise, mid-market, and growth accounts. Over time, this role is expected to grow into full account ownership responsibilities.

This is not a support or ticket-handling role. You will work directly with clients, understand their business goals, and ensure Samaaro delivers measurable value.

What You'll Own:

Customer Onboarding & Adoption

• Own end-to-end onboarding for assigned accounts
• Ensure clients understand product workflows, best practices, and value drivers
• Drive consistent adoption and usage across features

Account Execution & Ownership

• Act as the primary day-to-day point of contact for clients
• Handle queries, follow-ups, coordination, and ongoing requirements
• Build trust with client stakeholders through responsiveness and clarity

Account Health & Risk Management

• Track account health indicators, usage patterns, and engagement
• Proactively identify risks and flag them early
• Work with the Account Manager on mitigation and recovery plans

Account Growth Support

• Identify expansion, upsell, and cross-sell signals within accounts
• Support renewal preparation by documenting value, usage, and outcomes
• Assist in renewal conversations with data and client context

Process Building

• Help improve onboarding and customer success workflows
• Document learnings, common issues, and best practices
• Contribute to playbooks, trackers, and internal documentation

Internal Coordination

• Work closely with product, tech, and operations teams
• Translate client requirements into clear internal briefs
• Ensure commitments made to clients are tracked and closed

Desired Candidature:

• 24 years of experience in Customer Success, Account Management, or Client Partnerships
• Experience working with B2B SaaS or technology-led products
• Comfortable interacting directly with enterprise and mid-market clients
• Strong written and verbal communication skills
• High ownership mindset with attention to detail
• Comfortable working in evolving processes and ambiguity
• Willing to do hands-on work and learn by doing
• Aspires to grow into a full Account Manager role over time

Avoid applying if:

• You are looking for a pure support or ticket-based role
• You are uncomfortable owning client conversations
• You need highly structured processes to operate

Why Join us:

• Contribute directly to a fast-growing enterprise product with global adoption
• Work closely with founders and core product teams
• Own meaningful decisions and see them go live fast
• High-trust environment with autonomy and room to experiment
• Path to Senior PM or Product Lead as we scale
• Competitive compensation with performance-linked growth

Samaaro is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

Industry

• Software Development

Employment Type

Full-time