This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this critical role, you will support and grow enterprise customers, acting as a subject matter expert on the company's solutions. Your expertise will ensure customers gain maximum value, and you'll serve as their primary advocate. Collaborating with various teams, you'll drive customer satisfaction and engagement while identifying opportunities for growth and addressing challenges. This position offers a dynamic environment where your contributions will directly influence customer success and retention.
Accountabilities
- Work closely with Account Management to build strong customer relationships and understand customer's immediate and future needs
- Be a trusted voice of the customer and advocate internally on their behalf
- Build a deep understanding of the company's solutions and provide technical and functional subject matter expertise
- Align closely with Account Management, Customer Support, Product, and Engineering teams
- Ensure customers are adopting purchased solutions and achieving their desired objectives
- Conduct and lead regular business reviews, celebrating progress and planning for future objectives
- Partner with sales to identify and capitalize on expansion opportunities
- Minimize potential churn by actively communicating with leadership and building mitigation plans
Requirements
- At least 5 years experience in a technical, customer-facing role
- Excellent communication and interpersonal skills
- Strong technical communication skills for a business audience
- Ability to break down and track technical projects
- Proactive mindset with a focus on identifying key areas for improvement
- Ability to multi-task and thrive in a fast-paced environment
- Excellent analytical, quality, and conceptual skills
- Team player with a vested interest in personal development
- Experience in a multicultural and geographically diverse organization
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity
Benefits
- Competitive salary and performance-related bonuses
- Flexible working hours and remote work support
- Opportunities for continuous learning and professional development
- Inclusive and diverse workplace culture
- Access to cutting-edge technology and tools
- Health and wellness programs
Why Apply Through Jobgether
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
