Customer Success Manager

Real Time Data Services

Gurugram, Gurugram, India

3-5 Years

This job is no longer accepting applications

Posted 4 months ago

Job Description

Job responsibilities:

Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.
Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.
Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals.
Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention.
Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution.
Contribute to provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams.
Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services.

Required Skills :

Excellent Communications skills to handle US Customers.
Strong problem-solving and analytical skills.
Ability to identify issues and develop effective solutions.
Ability to work independently.
Should have good communication skills.
Growth mindset that challenges the status quo and focuses on outside-the-box ideas and solutions.

Qualifications:

Bachelors degree in any relevant field.
3+ years of experience in Customer Success/Service

About RTDS:

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we&aposve catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our Mission:

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

Our Vision:

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

Our Brands:

AceCloud:

AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

Public Cloud
Private Cloud
Cloud GPUs
Kubernetes
Infrastructure as a Service (IaaS)
AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/

Ace Cloud Hosting:

Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: