What is Expected From You (Key Responsibilities)
- Single Point of Contact: Serve as the primary, dedicated point of contact for all assigned key customers, managing all their needs and inquiries end-to-end.
- Relationship Nurturing: Build deep, trusted, and professional relationships with key stakeholders within the customer organization to ensure high loyalty and satisfaction.
- Proactive Health Checks: Regularly check in with customers (via call/video) to monitor the health of their machines, satisfaction with premixes, and overall service experience.
- Issue Ownership & Resolution: Take complete ownership of any issues or escalations, coordinating swiftly with the Technical, Service, and Logistics teams until the matter is fully resolved.
- Identify Growth Opportunities: Proactively identify and execute upsell opportunities (e.g., higher capacity machines, new premium services) and cross-sell opportunities (e.g., new premix flavors, additional machines).
- Product Adoption & Training: Ensure customers are maximizing the use of their vending machines and understanding the benefits of new product offerings. Conduct necessary product refreshers or demos.
- Renewal Management: Manage contract renewals (where applicable, e.g., service contracts or franchise agreements), ensuring retention and negotiating favorable terms.
- Customer Feedback Loop: Capture, document, and relay structured feedback from customers to the Product and Management teams to drive internal improvements.
- Reporting: Maintain accurate records in the CRM and provide management with periodic reports on account health, potential churn risks, and quarterly sales contribution.
- Value Communication: Clearly articulate the ongoing value and ROI our solutions provide to the customer's business, reinforcing the partnership.
Ideal Candidate (Requirements)
- Experience: Minimum 4 years of direct experience in Customer Success, Key Account Management, or post-sales Relationship Management.
- Language Fluency:Mandatory fluency in both English and Hindi (verbal and written) to effectively manage a diverse clientele.
- Sales Acumen: Proven track record of successfully identifying and closing upsell/cross-sell opportunities within an existing client base.
- Problem-Solving: Strong analytical and conflict-resolution skills with the ability to diagnose issues and facilitate complex internal fixes.
- Technical Comfort: Experience using CRM software to track customer interactions, issues, and sales opportunities.
- Industry Exposure (Preferred): Prior experience in the consumer durable, FMCG, B2B services, HORECA or appliance industry is a significant advantage.
- Communication Style: Exceptional interpersonal and negotiation skills, capable of building rapport with operational staff up to executive levels.
- Work Ethic: High degree of ownership and a Customer-First mindsetable to work independently and manage multiple key accounts simultaneously.
- Education: Bachelor's degree in Business Administration, Commerce, or a related field.
- Availability: Ability to join immediately or within a short notice period is highly preferred.
Why Join Caf Desire
A Culture of Growth: We believe in nurturing talent and providing continuous learning opportunities. Whether it's skill enhancement, career progression, or leadership development, we empower our employees to reach their full potential.
Work with a Market Leader: Caf Desire is a trusted name in the beverage vending industry, serving thousands of customers across industries. By joining us, you become a part of a brand that is respected, innovative, and growing rapidly.
Recognition & Rewards: We celebrate our employees achievements, big and small. Our performance-driven culture ensures that your hard work is recognized and rewarded.
A Supportive Team: We foster a collaborative and positive work environment where teamwork, respect, and mutual support are at the core of our success.
Bringing Joy in Every Sip: As part of Caf Desire, you'll contribute to enhancing workplace experiences for countless businesses by delivering high-quality products and excellent customer service.
Career Growth Opportunities: We don't just offer jobs; we offer careers! If you're looking for stability, career advancement, and a company that values your ambitions, you've come to the right place.
Be Part of Something Bigger: Join Caf Desire and be part of a mission to redefine the way people enjoy their beverages, one cup at a time!
About the Company
Radiant Consumer Appliances Pvt. Ltd., the parent company of Caf Desire, is a leader in the hot beverage vending industry, offering state-of-the-art coffee and tea vending machines along with premium-quality premixes. Since our inception, we have been revolutionizing workplaces by providing hassle-free, on-demand beverages that keep businesses running smoothly.
With a strong presence across India and expanding globally, Caf Desire is known for its commitment to quality, innovation, and customer satisfaction. Our customers range from small businesses to large enterprises, and our goal is to deliver joy in every sip.
We are not just a brand; we are a community of passionate individuals dedicated to creating delightful customer experiences. If you're looking for a career where your skills and enthusiasm will be valued, this is the place for you!
Contact
Hr Vineel Raju
Mail - [Confidential Information]
Mobile/Whatsapp - 8977012090
Visit us at www.cafedesire.co.in
