Customer Success Manager

Job Title : Customer Success Manager

We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment

What you ll do for us

• Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
• Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
• Achieve agreed performance levels in line with customer requirements and the functional SLAs Be the single point of contact for any platform level upgrade/patch/hotfix
• Handle assignment and monitoring of task to support consultants Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution
• Has a proven track record of building and managing successful support teams in a global environment Be a motivator of team and initiator of the team s career enhancement
• Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits Works with the R&D team to drive enhancements in product

What youll have :

• Experience: 10+ Years of Experience
• Education: BE/Btech/MCA/MBA

Skills: Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM

Characteristics:

• High degree of interpersonal effectiveness and building relationships with customers,
• across levels and functions Presentable personality in terms of being the face of o9 for Support Organization High drive
• energy with the ability to handle multiple actions and facets effectively
• Strong project management skills