Manage all post-sales activities for North American customers within your book of business, involving touchpoints that necessitate product knowledge, planning, project management, and the ability to quickly establish rapport.
Exceed gross and net retention targets.
Facilitate clients adoption and utilization of the Moxo platform to help them achieve business objectives.
Build strong working relationships with various cross-functional teams to ensure a cohesive and efficient customer experience.
Collaborate closely with the Product team to relay end-user feedback.
Identify and drive upgrade opportunities.
Uphold Moxo's culture and foster a positive and enjoyable work environment for the team.
Stay abreast with the latest trends in SaaS, digital transformation, Customer Success, and competitor products.
Contribute ideas to further enhance our company's values, culture, and processes.
Play a pivotal role in assembling an outstanding team dedicated to serving the global market from India.
Who you are:
Passionate about Customer Success.
Enjoy the startup environment.
A minimum of 3 years spent in SaaS Customer Success.
Go-getter attitude.
Highly motivated, driven, and self-starting individual.
Compassionate personality.
Passionate about Entrepreneurship.
Outstanding consultative and reassurance skills.
Ability to read Cohorts to identify Churn and Adoption Patterns.
A top performer in your current role, seeking an exciting challenge.
Excellent spoken and written English communication skills.
Belief in daily, weekly, and monthly activities to achieve goals.
