Customer Success Manager

Role: Customer Success Manager

Time zone: US working hours (EST)

What You'll Do

Value Realization and Performance

• Outcomes: Drive exceptional outcomes across Joveo's clients.
• ROI: Transform data into compelling ROI narratives.

Advisory Customer Success Leadership

• Client Advisory: Provide world-class advisory to our customers.
• Weekly, Monthly, and Quarterly Business Reviews: Build and present weekly, monthly, and quarterly business reviewswith precision.

Project Management Excellence

• Ongoing Project Management: Ensure seamless execution of projects, maintaining alignment with client goals.
• Dissemination of New Solutions and Capabilities: Introduce new products and features, driving adoption among customers.

Executive Engagement

• Relationship Building: Cultivate relationships with stakeholders from Director to CXO levels. Conduct MBRs, QBRs, and ABRs with style and confidence.

Cross-Functional Leadership

• Team Mobilization: Rally a powerhouse cross-functional team to meet client goals.
• Internal Advocacy: Be the voice of your clients within Joveo and influence our product roadmap.

Customer Ecosystem Expertise

• Industry Expertise: Maintain and leverage a deep understanding of the customer ecosystem and relevant industry trends, ensuring you remain an invaluable resource for your clients.

Customer Health and Advocacy

• Account Health Reporting: Dive deep into account health metrics, ensuring comprehensive insights and strategic direction.
• Client Advocacy: Create impactful testimonials and case studies that turn clients into brand champions.

About You

• Client Management Experience: You bring 3-8 years of experience managing clients.
• HR Tech Experience (Preferred): You have experience in HR tech, talent acquisition, programmatic job advertising, or recruitment marketing.

• Goal Driven: Known for achieving retention, adoption, and expansion targets.

• Analytical: You excel in analytics — pivot tables, charts, and crafting outcome-driven presentations is your forte.

• Organized: You prioritize with precision, and excel in project and program management.

• Independent: Self-starting. You navigate complex systems with minimal oversight.

• Executive Presence: You untangle complexity; drive clarity and decisive action with ease.

Competitive Benefits

We're not just offering a job; we're offering a gateway to limitless opportunities. Enjoy a competitive salary, stock options, and a generous benefits package in a dynamic and supportive atmosphere.

At Joveo, diversity and inclusion are more than values; they're integral to who we are. Join a vibrant team that welcomes all!

About Joveo

As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world's largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com.