Introduction
Apptio is the leading technology spend and value management company for financial andoperational decisions across Information Technology (IT), multi-cloud FinOps, and productdevelopment. Apptio's mission is to deliver business value with every technologyinvestment. Powered by Apptio's cloud platform and AI/ML data engine, Apptio's SaaSapplications translate technology spend into clear business outcomes and financial ROI.Apptio applications deliver six key capabilities: cost transparency, actionable insights,planning and forecasting, usage and consumption, value management, andshowback/chargeback. As a trusted leader in FinOps and Technology BusinessManagement (TBM) with thousands of customers worldwide, Apptio empowers leaders tocut costs and redirect investments to digital innovation. For more information,
Your Role And Responsibilities
- Develop full understanding of the Apptio suite of products, including:
- The value proposition and sales messaging
- Best practices for deployment and maintenance
- Out of the box reports
- Own a set of accounts and drive product adoption, renewal and expansion
- Be a strategic advisor, establish and build strong customer relationships
- Work with the Professional Services team to ensure all customers successfullycomplete the onboarding process and a seamless transition occurs to the CustomerSuccess Team
- Understand Customer's use cases and ensure that those asks are implemented byworking closely with Product Managers, Engineering and Support teams.
- Ensure customers create an adoption/rollout plan to ensure they are confident insuccessfully socializing and embedding the Apptio products.
- Assist the customer with the creation and ongoing adoption of their TBM Roadmapand supporting Use Cases to drive value from Apptio products.
- Ensure Customer realizes maximum value by providing required support, producttraining and business reviews which in turn leads to retention
- Monitor active customer support tickets, working with the support team as needed toensure timely resolution and escalate as needed.
- Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Servicesdelivery team to ensure customer technical outcomes and month end processes areaccomplished
- Become a Platform Health Expert, effectively communicating technical knowledgeand Operational Excellence to educate customers on best practice and ensure theymaintain a healthy platform
- Conduct regular cadence with the Customer and update them regarding the newfeatures/releases of Apptio Products and helping them understand what value theybring to the table
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Proven experience in B2B SaaS environment delivering against operational metricsfocused on outcomes and value, adoption and renewal
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customerquestions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 4-7 years of industry experience
- At least a 3-year college degree in associated field.
Preferred Technical And Professional Experience
- Experience within IT Finance and/or Technology departments, including Digital orAgile teams
- Experience with analytics, data insights and visualization
- Experience with CRM software and other customer success tools
- Project Management skills
- Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure /GCP / OCI would be a plus
