About HyperStart -
HyperStart, by HyperVerge, is an AI-first Contract Lifecycle Management (CLM) product built for modern legal, procurement, finance, and sales teams. We help fast-growing companies streamline contracting, reduce cycle times, and gain complete visibility across their contract lifecycle.
We're expanding rapidly in the US market and are looking for a Customer Success Manager who can own customer outcomes end-to-end; from onboarding to renewal and expansion and become a trusted advisor for our customers contracting and automation journeys.
If you enjoy working closely with customers, solving real workflow problems, and turning product value into long-term relationships, this role is for you.
Mission of the Role -
- Own the success, retention, and expansion of a portfolio of HyperStart CLM customers across startups, SMBs, and mid-market accounts in the US.
- You will ensure customers achieve measurable value from HyperStart; faster contracting, better renewals tracking, and improved operational visibility, while proactively driving adoption, account health, and growth.
- This is a hands-on role for someone who thrives at the intersection of product, customers, and revenue.
What You'll Own -
1. Customer Outcomes & Account Health
- Own a portfolio of CLM customers and their end-to-end success journey.
- Drive onboarding, configuration, and successful go-live across contracts repository, workflows, integrations, and renewal tracking.
- Monitor usage, adoption, and health metrics to identify risks early and prevent churn.
2. Adoption, Value & Renewals
- Develop a deep understanding of customer workflows across Legal, Sales, Procurement, Finance, and HR.
- Map customer use-cases to HyperStart CLM capabilities to drive deeper adoption.
- Own renewals and retention outcomes; partner with Sales for expansions and upsells.
3. Strategic Engagement & Growth
- Run QBRs / EBRs with key stakeholders to demonstrate business impact (cycle time reduction, automation gains, visibility).
- Act as the primary point of contact and trusted advisor for CLM best practices and AI-driven automation.
- Identify expansion opportunities across new teams, contract types, or increased volumes.
What You'll Do -
- Lead customer onboarding and implementation, ensuring fast time-to-value.
- Proactively manage customer relationships, escalations, and at-risk accounts.
- Partner closely with Product and Engineering to relay customer feedback and influence roadmap.
- Coordinate with Sales on renewals, pricing changes, upsells, and expansions.
- Drive structured customer reviews with data-backed insights and success metrics.
- Champion the voice of the customer internally and help shape product direction.
You're a Great Fit If You Have -
- 36 years of experience in Customer Success, Account Management, or Implementation roles in B2B SaaS.
- Experience owning customers end-to-end: onboarding adoption QBRs renewal expansion.
- Strong exposure to US customers (Mid-Market or SMB preferred).
- Ability to manage both technical workflows and commercial conversations.
- Comfort working with cross-functional teams (Product, Engineering, Sales).
- A problem-solving mindset with strong communication and stakeholder management skills.
Good to Have -
- Experience with CLM, legal tech, workflow automation, or enterprise SaaS tools.
- Familiarity with CRM and CS tools (Salesforce, HubSpot, Gainsight, etc.).
- Experience working in early-stage or fast-scaling B2B SaaS environments.
- Understanding of PLG or hybrid GTM motions.
