Introduction
Apptio is the leading technology spend and value management company for financial and operational decisions across Information Technology (IT), multi-cloud FinOps, and product development. Apptio's mission is to deliver business value with every technology investment. Powered by Apptio's cloud platform and AI/ML data engine, Apptio's SaaS applications translate technology spend into clear business outcomes and financial ROI. Apptio applications deliver six key capabilities: cost transparency, actionable insights, planning and forecasting, usage and consumption, value management, and showback/chargeback. As a trusted leader in FinOps and Technology Business Management (TBM) with thousands of customers worldwide, Apptio empowers leaders to cut costs and redirect investments to digital innovation. For more information,
Your Role And Responsibilities
- As an Associate Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 1-3 years of industry experience
- At least a 3-year college degree in associated field.
Preferred Technical And Professional Experience
- Experience within IT Finance and/or Technology departments, including Digital orAgile teams
- Experience with analytics, data insights and visualization
- Experience with CRM software and other customer success tools
- Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure /GCP / OCI would be a plus
