Customer Success Manager

Job Title: Customer Success Manager

Company: Flexmoney Technologies Pvt. Ltd

Location: Mumbai

About Flexmoney

We are a group of talented individuals with experience in consumer internet, enterprise

companies, and banks across Silicon Valley, India, and Southeast Asia. We have come together

to reinvent the credit infrastructure and experience for a new generation of consumers.

Flexmoney's mission is to Simplify and Democratize Consumer Credit for the mass-market

Indian consumer. Our innovative solutions empower retailers, e-commerce platforms, and

financial institutions to provide seamless, affordable, and on-the-spot financing options.

Flexmoney enables banks, NBFCs and trusted lending partners to offer lender-branded, instant

consumer finance/ EMIs at point of sale. Flexmoney owns and operates InstaCred TM , the

largest BNPLnetwork of online merchants and lenders with 45 Mn+ pre-approved user credit

lines from multiple lending partners and over 68,000 online merchants (including marquee

merchants such as Flipkart, Amazon, MakeMyTrip etc). We provide the technology

infrastructure and point-of-sale merchant network distribution as a Plug and Play proposition to

trusted lending partners. Lending partners can offer lender-branded, frictionless, point of sale

purchase credit to any consumer via a Plug and Play integration. Merchants enable our

payment mode to provide shoppers with an RBI-compliant, instant digital consumer finance

payment option at checkout.

Role Overview

We are seeking a dedicated and proactive Customer Success Manager to play a vital role in our

company's growth and success. This role is responsible for nurturing relationships with our large

merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption,

revenue growth, and provide crucial feedback to our internal teams.

Key Responsibilities

Client Relationship Management: Build and maintain strong, long-term relationships

with our large merchant and offline POS aggregator partners, serving as the primary

point of contact.

Product Adoption: Ensure that our partners fully adopt and leverage our products and

services, helping them understand the value and benefits.

Revenue Generation: Work collaboratively with partners to identify opportunities for

increased revenue and growth, and facilitate the realization of those opportunities.

On-Ground Insights: Act as the eyes and ears of the company on the ground,

gathering critical insights into partner needs, concerns, and market conditions.

Issue Resolution: Collaborate with internal product and business teams to address

on-ground adoption challenges, providing solutions, guidance, and support to partners.

Feedback Loop: Share partner feedback and market insights with the product

development and business teams to influence product improvements and business

strategies.

Product Training: Provide training and education to partners on our products, services,

and best practices.

Qualifications

Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus.

8+ years of experience

Proven experience in a customer success or account management role, particularly in

managing large merchants and offline POS aggregator partners will be a plus.

Strong understanding of the products and services in credit, payments or consumer

financing industry.

Exceptional communication, negotiation, and relationship-building skills.

Ability to identify opportunities for revenue growth and drive adoption.

Problem-solving skills and the ability to collaborate effectively with cross-functional

teams.

Detail-oriented with strong project management and organizational skills.

A proactive and results-driven mindset.

Benefits

Competitive salary and performance-based incentives.

Comprehensive health and wellness benefits.

Opportunities for professional development and advancement.

A dynamic and collaborative work environment.

The chance to play a pivotal role in driving the company's growth and success.