Customer Success Manager – Energy+ India

Serve as the main point of contact for customers, addressing inquiries, resolving problems, and driving issues to closure.

Collaborate with cross-functional teams such as Commercial Operations, Supply Chain, and Customer Service to solve customer problems.

Represent the voice of the customer and advocate for their needs within the company.

Develop strategies to improve client retention and strengthen customer relationships.

Identify and resolve customer issues promptly and escalate complex cases when needed.