Customer Success Manager (EMEA)

What do we do

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals (like you) can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.

What's the opportunity

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward

.As a CSM, you'll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role

.
What you'll d

• o:Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multipli
• erActively monitor adoption of our products/services, provide industry knowledge and best practices to drive engageme
• ntPartner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retenti
• onBe the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadm
• apUnderstand the needs of our customers across industries and tiers, and design solutions to meet those unique business nee
• dsIdentifying growth opportunities within your portfol

ioYou'll be successful i

• f:You are customer obsessed, always putting our customers first and being there for them every step of the w
• ayYou are experienced in building and nurturing customer relationships, ensuring to meet customer and business goa
• lsYou are able to explain complex topics in easy and concise language and have excellent communication and writing skil
• lsYou are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of custome
• rsYou have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environme
• ntPrevious experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plu

s!
What are we looking f

• orMin 4 to 10 years of Customer facing experience (ideally within B2B SaaS or
• HR)Min 2 to 3 years in a Customer success/ Account Management r
• oleMin 2 of the last 3 years overachieving goals and targ
• etsA people-first, and growth mind
• setAn affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sec
• torThe ability to work independently, problem-solve proactively, and collaborate effectiv
• elyComprehension of value-based sa
• lesDiscipline in Account Planning, Forecasting, and Quota Attainm

ent
If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from

you.
Equal Employment Opport

unityMultiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability st

atus.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market condi

tions.Apply for this po