Search by job, company or skills

Digital Recruiter

Customer Success Manager

new job description bg glownew job description bg glownew job description bg svg
  • Posted 6 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Product Landing Pages

  1. https://digitalrecruiter.com/
  2. https://cipher.digitalrecruiter.com/

About the Role

This is a client-facing, commercially driven role focused on running product demos and driving adoption of AI-powered recruitment automation and leadership assessment solutions. You will initially engage on an on-demand, hourly basis, with structured training provided. As you ramp up and take ownership of client portfolios, the role can transition into a full-time position. You'll operate at the intersection of sales, product, and delivery, acting as both a demo specialist and trusted client advisor.

Responsibilities

Product Demos & Solutioning

  • Run tailored demos for clients, hiring managers, and candidates
  • Translate AI and automation capabilities into clear business outcomes
  • Configure and personalise demo flows based on client use cases
  • Handle live objections, positioning, and stakeholder discussions

Cross-Sell & Revenue Expansion

  • Identify opportunities to introduce additional modules and services
  • Position integrated solutions across recruitment and leadership assessment
  • Partner with sales to convert demo pipelines into revenue

Client Success & Account Ownership

  • Act as the primary point of contact post-demo
  • Manage onboarding, adoption, and ongoing engagement
  • Ensure delivery aligns with promised outcomes (speed, quality, cost)
  • Drive retention, renewals, and expansion

Execution & Coordination

  • Work with internal teams to deliver solutions effectively
  • Track client usage, feedback, and success metrics
  • Ensure smooth handover from demo to execution

Qualifications

  • Experience in recruitment, HR tech, SaaS demos, or client-facing roles
  • Strong communication and presentation skills (comfortable with senior stakeholders)
  • Commercial mindset with cross-sell / upsell capability
  • Comfortable working in a hybrid setup with initial in-office collaboration

More Info

Job Type:
Industry:
Employment Type:

About Company

Job ID: 145594133

Similar Jobs

Early Applicant