Responsibilities
- Act as a product advisor to our clients, working towards achieving their business goals and success metrics.
- Ability to manage client relationships and expectations.
- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption, and Usage for clients.
- Analyze customer data to improve the end-user experience.
- Collecting product feedback and conveying ideas for improvement to our technical teams.
- Gather product feedback/features that can help define the product roadmap.
- Educate the clients about the working of the BusinessOnBot's Dashboard, reporting structure, and other relevant features.
- Drive product adoption with the ability to cross-sell/up-sell.
Requirements
- 2+ years of experience in Customer Success in SaaS.
- Good product thinking is mandatory.
- Exceptional communication and presentation skills, coupled with excellent listening skills.
- Strong negotiation, communication, and presentation skills.
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
- Analytical and data-driven with the ability to work with multiple stakeholders.
This job was posted by Kirushanth Kumar from BusinessOnBot.
