About The Role
We're looking for a high-performing
Customer Success Manager to lead, grow, and retain our key enterprise accounts. This role is perfect for someone who excels in
relationship-building, strategic account management, and value-driven customer engagement. You will drive adoption of Pcloudy's
Device Cloud, Browser Cloud, AI-led Testing, and Performance Testing capabilities while ensuring exceptional customer satisfaction, renewal success, and long-term revenue expansion.
This is a strategic, high-visibility role with a direct impact on customer outcomes and business growth.
About Us
At
Pcloudy, we empower digital-first enterprises to deliver flawless customer experiences through our
AI-powered Digital Experience Testing Platform.
Our platform enables seamless testing across
web, mobile, desktop, and APIs, supported by real devices, continuous monitoring, and deep insights into functionality and performance.
With
300,000+ users, including
30+ Fortune 500 companies, Pcloudy integrates effortlessly with modern DevOps toolchains and is consistently recognized in
Gartner reports and top-rated on
Gartner Peer Insights and G2 Crowd.
We are trusted by global enterprises to deliver faster, more reliable, and scalable digital experiences.
What You'll Do
- Own and manage relationships with key enterprise customers, acting as a trusted advisor and strategic partner.
- Drive adoption of Pcloudy's full suite Device Cloud, Browser Cloud, AI-led Testing, and Performance Testing solutions.
- Identify and execute upsell and cross-sell opportunities, collaborating with Sales to accelerate account growth.
- Manage renewal cycles, ensuring high retention, predictable renewals, and long-term account stability.
- Conduct product walkthroughs, technical enablement sessions, and quarterly business reviews with customer stakeholders.
- Influence customer technology and automation roadmaps by showcasing product value and best practices.
- Work closely with Sales, Product, Engineering, and Support to ensure seamless onboarding, delivery, and issue resolution.
- Track account health, product usage, and customer sentiment through data-driven insights to proactively mitigate risk and identify expansion potential.
What We're Looking For
- 58 years of experience in Customer Success or Enterprise Account Management within SaaS, Testing, DevOps, or Cloud platforms.
- Strong techno-commercial skills, capable of aligning product capabilities with customer goals.
- Proven track record in upsell, cross-sell, and enterprise account growth.
- Excellent communication, stakeholder management, and executive-level presentation skills.
- Ability to understand customer workflows, automation initiatives, and ROI-driven value metrics.
- Proactive, analytical, and skilled at building deep, trusted customer relationships.
Bonus Points If You Have
- Experience working with global enterprise clients and multi-region engagements.
- Exposure to test automation tools, DevOps platforms, or cloud-based ecosystems.
- Ability to manage multiple enterprise accounts in a high-growth, fast-paced environment.
Why You'll Love Working Here
- Work with a category-leading digital experience testing platform trusted by Fortune 500 enterprises.
- High-impact role with direct visibility to VP Sales and senior leadership.
- Opportunity to shape Customer Success strategies, best practices, and product direction.
- Competitive compensation with performance-based incentives, growth opportunities, and a collaborative work culture.
Skills: customer,enterprise accounts,cloud,sales,enterprise
