Customer Success Manager (BFSI) | SaaS - Fintech (Series C)

Michael Page

Mumbai, India

6-8 Years

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Posted 14 hours ago
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Job Description

Drive real business impact by owning complex, high-stakes enterprise customers o
Grow your career in a wellfunded, fastscaling SaaS company with strong leaders

Job Description

Own and lead strategic customer relationships, ensuring success through effective solutioning, value realization, and long-term partnership.
Collaborate closely with internal teams including Product, Pre-Sales, and Customer Success to design and deliver solutions aligned to client needs.
Use data and insights to identify optimization opportunities, drive adoption, and improve outcomes across customer touchpoints.
Manage the full customer lifecycle with a focus on account growth, retention, and key success metrics (Adoption, CSAT, NPS).
Engage confidently with enterprise stakeholders on both technical and business strategy topics, providing clear and actionable guidance.
Own the success of customer projects, working with cross-functional teams to resolve issues and exceed expectations.
Develop and execute customer success strategies aligned to client objectives and broader business goals.
Provide leadership in client discussions by balancing technical depth with business context and outcome-driven thinking.
Track, analyze, and communicate progress using a data-driven approach, continuously refining success strategies.
Act as an escalation point for project-related risks or issues, ensuring timely resolution and sustained customer satisfaction.

The Successful Applicant

6+ years of experience in Customer Success, Account Management, or related roles with strong exposure to solutioning and technical engagement.
Strong technical acumen with the ability to understand complex products, architect solutions, and solve business problems.
Proven experience driving customer retention and success through consultative, solution-oriented conversations.
High comfort with data-able to analyze trends, derive insights, and present recommendations to senior stakeholders.
Excellent communication skills with demonstrated maturity, professionalism, and tact in complex client environments.
Prior Customer Success experience preferred, though candidates with strong technical account management backgrounds are welcome.
Proactive, consultative mindset with the ability to guide customers toward long-term success.
Strong collaboration and informal leadership skills, with the ability to influence across functions.
Ability to thrive in a fast-paced, high-ownership environment while managing multiple priorities.

What's on Offer

Lead high-impact customer initiatives for large enterprise financial institutions on a mission-critical platform.
Influence outcomes beyond delivery-contributing to execution planning, cost efficiency, and sustainable growth across geographies.
Join a fast-growing, well-funded SaaS company where ownership is real and decisions have visible impact.
Gain firsthand exposure to global enterprise operating models and diverse work cultures.
Work closely with senior leadership and cross-functional teams to shape how Customer Success and Customer Engineering scale.
Own the success of complex implementations and play a key role in building long-term customer trust, adoption, and value.
Industry leading compensation
ESOP's on offer

More Info

Job Type:

Permanent Job

Function:

Saas

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 145978135

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