Customer Success Manager (B2B Enterprise) Mumbai

Customer Success Manager (B2B Enterprise) Mumbai

Minimum 5 Years of Experience in managing B2B Enterprise Clients - Account Management / Customer Success

Qualifications:

Post Graduate Degree

Minimum of 5+ years of experience.

Knowledge, Skills & Abilities (KSAs)

Knowledge (What the person should know)

In-depth understanding of corporate wellness programs, employee well-being frameworks, and

engagement strategies.

Strong grasp of B2B account management in wellness, HR-tech, or employee engagement

solutions.

Expertise in enterprise customer lifecycle management and retention best practices.

Skills (What the person should be able to do)

Building trusted relationships with CHROs, HR leaders, and wellness committees.

Aligning wellness strategies to client business objectives.

Leading and motivating regional Customer Success teams to achieve KPIs.

Abilities (Capacity to perform based on attributes)

Ability to manage multi-million-dollar enterprise wellness portfolios.

Able to work independently, as well as in a team

Strong people skills and organizational abilities

High energy candidate who has the passion to be part of an innovative and growing

organization

Key Responsibilities

Enterprise Wellness Account Management

Oversee the successful onboarding, program rollout, and adoption of wellness services across

multi-location enterprises.

Drive account growth through program renewals, upselling premium wellness modules, and

introducing new initiatives.

Program Impact & Reporting

Provide data-driven insights on participation, engagement, and impact to HR leaders.

Collaborate with product and program teams to refine offerings based on feedback and industry

trends.

Operational Excellence

Implement best practices for customer engagement in the wellness domain.

Ensure consistent program delivery quality across all client sites.

Coordinate with cross-functional teams to address client needs promptly.

Customer Advocacy & Industry Leadership

Champion success stories, case studies, and thought leadership content in the wellness sector.

Represent the company at HR, wellness, and B2B networking events to strengthen brand positioning.