Customer Success Manager
Location: Hyderabad
Experience: 36 years
About the Role
Auzmor is looking for a Customer Success Manager (CSM) to manage and grow a portfolio of B2B customers using Auzmor Learn.
In this role, you will drive customer adoption, satisfaction, retention, and expansion. You will be the primary point of contact for your accounts, serving as a trusted advisor who understands your goals and helps you achieve measurable results with our platform.
This is a high-impact role for someone who thrives in a fast-paced SaaS environment and enjoys building long-term customer relationships.
What You'll Do
Customer Onboarding & Adoption
- Lead customer onboarding to ensure successful product implementation and early value realization
- Drive strong product adoption and ongoing engagement throughout the customer lifecycle
- Act as a trusted advisor and subject matter expert for Auzmor Learn
Customer Engagement & Retention
- Develop and execute a proactive engagement strategy for your account portfolio
- Conduct regular business reviews to align on goals, success metrics, and product usage
- Monitor customer health using usage data and proactively mitigate churn risks
- Own renewal conversations and maintain high retention rates
Issue Resolution & Advocacy
- Act as the primary escalation point for critical customer issues
- Collaborate closely with Technical Support to resolve challenges efficiently
- Provide structured feedback to Product, Marketing, and Sales teams based on customer insights
Growth & Expansion
- Identify upsell and cross-sell opportunities in collaboration with Sales
- Share customer success stories and expansion opportunities
- Contribute to improving customer experience, adoption velocity, and referral rates
What We're Looking For
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, or similar client-facing roles
- 2+ years in a B2B SaaS environment (preferably in a high-growth startup)
- Proven track record of driving renewals, reducing churn, and increasing customer engagement
- Strong ability to build trusted relationships with multiple stakeholders
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple accounts and priorities
- Data-driven mindset comfortable using usage metrics to drive customer strategy
- Proactive problem-solver who takes ownership and works independently
Nice to Have
- Experience in HRTech, LMS, or SaaS products
- Experience working in an early-stage startup
- Entrepreneurial mindset with a bias for action
- Willingness to travel or work across time zones if required
