Customer Success Manager

LOCATION: VADODARA, GUJARAT (ON-SITE)

BUDGET: 12 to 20 LPA

Job Purpose:

As a Client Success Manager, you will be responsible for managing customer projects and providing

exceptional service to our customers. You will oversee the coordination of internal teams to

complete projects within a specified timeframe and ensure customer satisfaction. In addition, you

will be responsible for providing technical support, training, and problem resolution for our

customers.

Responsibilities:

Manage customer projects, completing the Discovery phase and coordinating with customers and

internal teams.

Provide customer service, resolving escalated cases and ensuring timely solutions.

Log activities and ensure services are paid for.

Plan and deliver trainings for customers, acclimatizing them with Windowmaker.

Provide regular reports to management.

Oversee the Customer Support and Data team.

Key Tasks:

Communicate with clients, reduce turnaround time, and assign work to resources.

Prepare productivity reports and schedule resources for service requests.

Improve processes and provide effective support to customers.

Ensure regular customer training on latest releases.

Provide technical support to sales staff and help with technical demos.

Develop reports to improve efficiency and quality of deliverables.

Identify training needs and schedule sessions.

Oversee operational duties of the customer service team

Maintain records or tickets of all interactions with customers

Train new employees

Maintain customer satisfaction by providing problems-solving resources

Research and implement new ways to improve the customer experience

Implement best practices in customer service management

Contributes customer service information and recommendations to strategic plans and reviews.

Skills:

IT background.

Excellent communication skills in English.

Analytical and technical mindset.