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Customer Success Manager

Early Applicant
  • Posted 6 hours ago
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Job Description

About The Role

We are looking for a Customer Success Manager to be the voice of Recruitly for our international clients across the UK & Europe.

We're looking for someone who is great at communication, tech-savvy, product-oriented, and takes ownership.

What You'll Do

  • Own customer communication & troubleshooting calls
  • Handle chat support and provide resolutions
  • Manage escalations and liaise with the Tech/Product teams
  • Track customer requests, issues and follow-ups
  • Become an expert across the Recruitly platform
  • Help create product videos, tours and support content
  • Act as the bridge between our customers and internal teams

What We're Looking For

  • Excellent communication & problem-solving skills
  • Comfortable with SaaS & technology
  • Strong ownership and follow-through
  • Prior B2B SaaS / Customer Success experience is a big plus
  • Experience with UK/European clients is an advantage

More Info

Job Type:
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About Company

Job ID: 153723509

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