Customer Success Manager

MoEngage is looking for a dedicated Customer Success Manager to join our team. In this role, you'll be the primary point of contact for our accounts, driving customer growth from initial onboarding through strategic adoption of the MoEngage platform. If you have experience in client-facing roles within SaaS, a strong understanding of the mobile ecosystem, and a passion for advocating for both the customer and the product, you'll be a vital part of our success.

What You'll Do

• Onboard closed leads with Integration support.
• Be the point of contact for Accounts and be responsible for the growth of the customer.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Be a Product Evangelist, consulting top internet companies on their growth.

Skills

• Experience with clients or managed accounts, across Technical, Presales, and Technical Account Management.
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a SaaS company is a plus.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer.
• Champion the product and be an evangelist.
• Empathy – Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills.

Perks

• Work at Scale and challenge yourself.
• Work with a smart team which grew up in the Mobile First world.