Customer Success Lead

Role: Customer Success Management

Location: Bengaluru (Hebbal)

Role Overview:

This role will require you to have:

Ownership of customer onboarding from initiation to business as usual

Customer-centric approach and responsible for customer success ensuring there are no teething issue post launch

Responsibility to work across cross-functional teams, cultures and geographies

Ability to work in a matrix and fast paced environment

Understanding the scope of work and ensuring projects run in adherence to the project timelines

Negotiation skills with stakeholders ensuring the delivery and quality of project deployment is in accordance with industry standards

Ability to work in an unstructured environment with focus and attention to detail

Requirements

How will you create Impact:

Responsibilities:

Project Management to ensure the project delivery is on time with first-time-right.

Client and cross-functional stakeholder management across the geographies and cultures

Detailed oriented, experienced in doing root cause analysis and explore the solutions.

Excellent verbal and written communication skills.

Being Proactive and self-driven.

Time Management is a must

Experience:

3+ years of overall experience in customer centric or related roles

Experience/ Understanding in international cross-border remittance preferred

Excellent written and verbal communication skills in English; knowledge of a foreign language is a plus