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The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers.
. Provide technical and data analysis support for Seagate products.
. Support product evaluation and qualification, collaborating with internal and external teams to assess product performance.
. Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues.
. Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions.
. Strong knowledge of cloud computing and cloud storage.
. Ability to quickly assess and define technical problems, identify their causes, and recommend solutions.
. Excellent customer relationship management skills and report writing abilities.
. Proficient in oral and written communication in both English and Mandarin.
. A team player who can effectively collaborate with others.
. Proficiency in statistical data analysis to support Fleet Management Analytics and internal team requests.
. Background in HDD/SSD, including design, process, and quality management.
. Strong written and verbal communication skills for coordinating across teams.
You might also have:
. Proficiency in Python and Shell scripting.
. Experience with Linux.
Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remain at the forefront in the innovation and development in the country's storage industry. With its strong technical knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities - both domestically and overseas. Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, Chengdu a surveillance center, and a data recovery center in Hangzhou.
Location: Beijing, China
Travel: Up to 10%
"LaCie, the premium brand of Seagate technology, designs world-class storage solutions for photographers, videographers, audio professionals, and other power users. With leading technology, performance, quality, and customer support, LaCie helps you realize your creative vision. We differentiate ourselves with a focus on design, unmatched technical performance, and long-term reliability.
To better understand and serve the needs of our customers, we maintain in-house innovation centers, product-line manufacturing, and technical support. Over the past decade, we have consistently been best-in-class and first-to-market in deploying the latest innovations, from Firewire to USB to Thunderbolt™ technology."
Job ID: 127721649
