Customer Success Executive

Responsibilities:

• Respond to customer inquiries via phone, email and chat in a timely and professional manner
• Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
• Maintain customer satisfaction by timely resolution of customer issues
• Document customer interactions and escalate issues to relevant teams as necessary
• Maintaining up to date records over CRM different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
• Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures

Requirements:

• Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to troubleshoot technical problems and provide solutions
• Excellent problem-solving and analytical skills
• Strong attention to detail