Customer Success Executive

About the Company

We are currently hiring a Customer Success Executive for our client an exciting opportunity for professionals who are passionate about customer experience, SaaS products, and building long-term client relationships.

About the Role

We are looking for a Customer Success Executive to drive customer onboarding and product adoption to ensure a smooth implementation experience.

Responsibilities

• Drive customer onboarding and product adoption to ensure a smooth implementation experience
• Act as the primary point of contact for client accounts, building strong stakeholder relationships
• Conduct regular check-ins, training sessions, and QBRs to maximize product value
• Monitor customer health metrics (adoption, churn risk, NPS, CSAT) and proactively address risks
• Identify upsell and cross-sell opportunities in collaboration with sales teams

Qualifications

• 2+ years of experience in Customer Success / Account Management / Client-facing SaaS roles

Required Skills

• Strong understanding of retention, churn, adoption metrics
• Excellent communication and stakeholder management skills
• Familiarity with CRM/CS tools (HubSpot, Gainsight, Zendesk, Intercom, etc.)

Preferred Skills

• None specified

Pay range and compensation package

• Not specified

Equal Opportunity Statement

We are committed to diversity and inclusivity.