Customer Success Executive

Job Description Customer Success Executive

Experience Required: 0-1 year

Company: Techryde Private Limited

Position: Customer Success Executive

Location: Noida One, Sector 62, Noida, Uttar Pradesh

Employment Type: Full-Time

About Techryde:

Techryde provides AI-powered kitchen automation and digital ordering solutions that help restaurants streamline operations, improve order accuracy, and enhance customer experience. The company works with global markets including the US and UK and focuses on technology-driven solutions for the hospitality industry.

Role Overview:

We are looking for a customer-focused and empathetic Customer Success Executive who can understand client concerns, communicate effectively, and ensure a smooth customer experience. This role is ideal for fresh graduates or early professionals who can think from the customer's perspective, solve problems proactively, and work closely with the support team to resolve issues efficiently.

Key Responsibilities:

Act as a point of contact with customers, assisting them with queries and concerns

Provide support to international (US) clients, ensuring effective communication across time zones.

Understand customer issues and coordinate with the support team for resolution

Follow up with customers to ensure issues are resolved and satisfaction is achieved

Communicate clearly with clients via calls, emails, or chat

Maintain proper records of customer interactions and issues

Identify common customer problems and suggest improvements

Ensure a positive and smooth customer experience at all touchpoints

What We're Looking For:

Strong communication skills (spoken & written)

Ability to understand customer problems and empathize

Good problem-solving attitude

Willingness to learn and work in a fast-paced environment

Basic understanding of technology is a plus (not mandatory)

Comfortable working with support and technical teams

Preferred (Good to Have):

Internship/experience in customer support / customer handling.

Exposure to SaaS or tech products

Good listening skills and patience

What You'll Learn:

Real-world customer handling and communication

How support and product teams collaborate

Problem-solving in live business scenarios

Exposure to tech products without deep coding knowledge

Why Join TechRyde

Work closely with real clients and real problems

Learn directly from support and product teams

Great opportunity to grow into Customer Success / Support / Product roles

Friendly and fast-growing work environment

How to Apply:

Send your resume to [Confidential Information] Subject: Customer Success Executive Application