Customer Success Executive

Job Title: Customer Success Executive

Company: BonV Technology Pvt. Ltd.

Industry: Aerial Mobility Solutions

Department: Customer Success

Location: Bhubaneswar (On-site)

Employment Type: Full-Time

Company Overview

BonV Technology Pvt. Ltd. (BonV Aero) is a Bhubaneswar-based deep-tech startup founded in 2021, pioneering carbon-free smart aerial mobility through eVTOL platforms and autonomous drone systems for defence, disaster relief, and logistics — backed by Tim Draper and Unicorn India Ventures, and recognised globally as the winner of Meet the Drapers Season 6. With deployments including the Indian Army and selection for both the US DoD/DHS I2A Launchpad and the UK MoD's UASHLC Framework, we are scaling rapidly and strengthening our legal and compliance function to match our global ambitions.

Role Overview

We are seeking a proactive and customer-focused Customer Success Executive to serve as the first point

of contact for clients. The ideal candidate will manage inbound and outbound communications, resolve

queries efficiently, and ensure a seamless customer experience aligned with organisational standards.

This role requires strong communication skills, structured documentation practices, and the ability to

coordinate internally with multiple teams to ensure timely resolution of concerns.

Key Responsibilities

• Handle inbound and outbound calls, emails, and service requests professionally.
• Maintain and regularly update customer interaction records in the designated CRM or tracking system.
• Respond promptly to customer enquiries, providing accurate information and solutions.
• Escalate technical or operational issues to the relevant internal teams when required.
• Monitor toll-free numbers and ensure zero missed calls during assigned shifts.
• Track open cases and follow up proactively until closure.
• Coordinate with operations, technical, and logistics teams for issue resolution.
• Prepare daily and weekly call reports.
• Maintain a high standard of communication etiquette and service professionalism.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 1–3 years of experience in customer support, call centre, or client servicing roles.
• Strong verbal and written communication skills.
• Proficiency in MS Excel, Google Sheets, or CRM tools.
• Ability to manage multiple tasks simultaneously.
• Strong problem-solving and documentation skills.
• High attention to detail and accountability.

Behavioural Competencies

• Professional and courteous communication style.
• Strong sense of ownership and responsibility.
• Ability to work under pressure and manage high call volumes.
• Team-oriented with a collaborative mindset.
• Punctual and process-driven.

Performance Metrics

• Call response time and resolution time.
• Accuracy and consistency in tracker updates.
• Customer satisfaction scores.
• Reduction in missed calls.
• Timely case closure rates.

We look forward to welcoming enthusiastic individuals eager to contribute to a growing and dynamic environment.

Join BonV Technology and be part of a team that is shaping the future of aerial technology. Apply now to contribute your expertise and passion to our innovative journey.